Shipping Policy

Order Processing: We require 1 to 3 business days to process your order. If there is a significant delay in shipping, you will receive an email about it. Thank you for your understanding.

Delivery: The delivery time of your order is 5 to 7 business days. You can easily track the progress on our website with Track&Trace.

Order confirmation and tracking: After shipment, you will receive a confirmation email with the tracking number of your package. Within 24 hours, the Track & Trace system will be activated, allowing you to track the shipment via the "Track your order" page.

Return and refund policy: Please see our return and refund policy for more information on return options and steps.

Damaged or defective product: If the product is damaged in transit, we offer a free replacement or refund. Please contact us at hello@primrosejewelry.com.

My package is lost, now what? If your package is lost in transit, you can choose between free replacement or refund. Please contact us at hello@primrosejewelry.com.

Payment for your order: Payment in our online store can be made by Mastercard, Maestro, American Express, Visa and Paypal. All payment methods on hello@primrosejewelry.com are SSL-encrypted for a secure payment environment. 

Do you need more information about our services? Do not hesitate to contact us at the e-mail address hello@primrosejewelry.com. You can also visit our website at hello@primrosejewelry.com.